Privacy Policy

Last updated: 19-12-2024

This Privacy Policy describes how Seraphic Desire collects, uses and shares your personal information when you visit, use, make a purchase on venturi-milano.it or communicate with us. In this Privacy Policy, the terms ‘you’ and ‘your’ refer to you as a user of the Services, whether you are a customer, a site visitor, or any other individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on the Website and update the ‘Last Updated’ date and take any other actions required by applicable law.

How we collect and use your personal information

In order to provide the Services, we collect personal information from you from various sources over the past 12 months as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide our services, comply with applicable legal obligations, enforce applicable terms of use, and protect or defend our rights and those of our users or others.

What personal data do we collect?

The types of personal data we collect about you depend on how you use our website and services. When we use the term ‘personal data,’ we are referring to information that can be used to identify you, that is associated with you, that describes you, or that can be linked to you. The following sections describe the categories and specific types of personal data that we collect.

Information we collect directly from you

Information you provide directly to us through our services may include

• Basic contact information such as name, email address, and phone number.
  
• Order information, including name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information, including username, password, and security questions.
  
• Purchase-related information, including the items you viewed, added to your shopping cart, or put on your wish list.
  
• Customer service information, including the details you provide in communicating with us, such as when you send us a message.
  

Certain features of the Services may require you to provide certain information directly to us. You may choose not to provide the information, but then you might not be able to use or access such features.

Information Collected by Cookies

We automatically collect certain information about your interactions with our Services (‘Usage Data’). To do this, we may use cookies, pixels, and similar technologies (‘Cookies’). Usage Data may include information about how you access and use our website and your account, such as information about the device, browser, network connection, your IP address, and other information related to your interaction with the Services.

Information received from third parties

Finally, we may receive information about you from third parties, including service providers and vendors who may collect information on our behalf, such as:

• Companies that support our website and services, such as Shopify.
  
• Our payment processors collect payment data (e.g. bank account, credit or debit card details, billing address) to process payments, fulfil your orders and provide you with the products or services you have requested.
  
• When you visit our website, open, click on, or interact with emails we send you, our services or advertisements, we or third parties we work with may collect certain information automatically using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.
  

Any information we receive from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties or for such third parties' policies or practices. Please see the “Third-Party Sites and Links” section below for additional information.

How We Use Your Personal Information

• Provision of Products and Services: We use your Personal Data to provide services to you and to perform our contract with you, including to process payments, fulfil and send account notifications, purchase, return, exchange or other transactions, create, maintain and manage your account, organise deliveries, enable returns and exchanges, and allow you to leave comments.
  
• Marketing and advertising: We use your personal data for marketing and advertising purposes, such as sending marketing communications, advertising and special offers by email, text message or post, as well as distributing advertisements for products or services. This may include using your personal data to better personalise services and advertising on our website and other websites.
  
• Security and fraud prevention: We use your personal data to help us screen for, investigate, and take action on potentially fraudulent, illegal, or harmful activity. If you choose to use the Services and open an account, you are responsible for the security of the information in your account. We strongly encourage you not to share your username, password, or other login information with anyone. If you believe that your account has been compromised, please contact us immediately.

Communication with you: We use your personal data to provide customer support and to improve our services. It is in our legitimate interest to serve you, provide you with efficient services and maintain our business relationship with you.